Best Courier Services
Here are the best courier services in Australia, as rated by consumers in Super Saver Mama latest review:
1) DHL Express
3) StarTrack Courier
6) Australia Post
7) Couriers Please
DHL Express topped our courier service ratings for the third year in a row, with five-star reviews for its booking process, service reliability, delivery timing flexibility, problem-solving, value for money, and overall satisfaction.
Fastway and StarTrack Courier, together with FedEx, Toll, and Australia Post, received full scores for value for money and four stars rating for overall customer satisfaction. Meanwhile, TNT and Couriers Please rounded out our three-star grade.
Our poll also yielded some interesting insights into the world of courier services, with 62% of respondents reporting that they always use the same courier firm, and 32 % of all respondents having a fixed-term contract with your respective courier company. Despite this, more than half (52 %) believe they might obtain a better price from another supplier, implying that it may be worthwhile to look into alternative possibilities if you're considering tightening your belt.
DHL Express is the whole deal when it comes to courier service ratings:
Running a company can be difficult, especially if you have a limited time or budget. There are other internal considerations to address, such as electricity, cellphone carriers, and even disposal of waste, but courier services are one area that several smaller companies must consider. With many businesses resorting to an internet persona, delivering goods, contracts, and letters is an important element of keeping afloat, which means that the courier service you employ can have a significant impact on your bottom line as well as your reputation. But, in an industry brimming with possibilities, which courier company should you choose?
There is a lot to think about when choosing a courier business, because while you want your delivery to arrive safe and sound – and on time – you don't want it to cost you an arm and a leg. Super Saver Mama conducts an annual analysis of courier services for small businesses, polling over 700 business owners and key decision-makers about their experiences with the large providers listed above.
So, what did we discover? In 2020, DHL Express retained the first rank in customer satisfaction for the third year in a row, earning five stars in every research category.
What characteristics distinguish a good courier company?
Our research found value for money and service reliability as the most important determinants of consumer satisfaction, but other elements such as pick up and drop off destinations, delivery timeliness, and the booking procedure were also important to consider.
In the commercial sector, dependable service is worth its weight in gold, since it encourages clients to return if they know their goods would be delivered on time. Nonetheless, more than a third of our poll respondents indicated they've previously sent out an item that was not delivered, implying that working with a dependable service might save you time while also keeping your clients satisfied.
DHL Express has been the only courier company to get five-star ratings for dependability, while all other companies received four stars.
Options for delivery timeliness:
As the saying goes, time is money, so having a courier company that can convey your items quickly (but safely) to their location can be important. For those who aren't in a hurry, simply having your item arrive at the appropriate location is sufficient.
DHL Express was the only delivery provider to receive five - star rating on delivery timeliness options in our 2020 evaluations. All other providers received a strong four-star rating as well.
While client pleasure is more important to businesses than money, paying for a subpar courier service may not be a wise financial move for your organisation. Getting a good deal, on the other hand, is more than simply the bottom line, since some firms may be willing to part with a few additional dollars in exchange for a more streamlined website, friendly call centre, or quality tracking systems to help with delivery.
In 2020, StarTrack, Fastway, DHL Express and all were awarded a five-star rating for value for the money.
Options for pick-up and drop-off:
Because the collection process is likely to be the paying customer's only face-to-face encounter with their courier, it pays to present a professional image and go the extra mile for exceptional customer care and support. Offering various pick-up and drop-off alternatives and locations, such as leaving items at another residence, retail store, or post office may help to improve consumer perceptions.
- DHL Express was ranked best for pick-up and drop-off options in our 2020 rankings. The bulk of the other brands received four stars, with the exception of TNT, which received a respectable three stars.
You may provide the most amazing courier service in the entire world, yet things will go wrong from time to time. If you are the unfortunate consumer who encounters a problem, you will want it to be addressed swiftly and seriously. You can forgive one error, but if it is accompanied by the mistake of poor customer service, you will be extremely dissatisfied.
DHL Express was once again the sole brand to take the top spot in this area, with most other companies obtaining four ratings and Couriers Please & TNT obtaining three.
The booking procedure
When it comes to shipping out that cargo or document, many clients will frequently turn to a courier service's website first, so having an efficient registration procedure is a sure-fire method to keep them coming back. More than half of the survey respondents have in the past booked services online or using the courier's app, this is an area for courier services to monitor.
DHL Express was the only company to ace this category once again in 2020. FedEx, Couriers Please, and TNT received four stars, while Fastway, StarTrack Courier, Toll, and Aus Post scored three stars.
Which courier company should I hire for my company?
For many smaller companies, courier services are key to maintaining things, which means that whoever courier you choose to sign a piece of paper with has an influence on how good your business functions and how happy your customers are. As a result, it's critical to pick a courier who fits your business strategy and day-to-day operations while still staying within your budget.
Finally, who you trust with your deliveries will be predominately determined by your own tastes as well as what you want to send out the door, since one courier business may better suit your demands than others. However, like with any business transaction, it is vital to investigate all of your options and conduct your own research to ensure that whatever courier company they choose works according to your preference.