Question 1

What is the product return policy of femme luxe website?

Accepted Answer

Within 28 days of receipt, items must be returned. The courier service will disclose the date of receipt. It should also be noted that:

The items must not be worn or cleaned under any circumstances.
When trying on goods, please be careful because items with artificial tan, make-up, or other stains will not be accepted.
Due to health and hygiene concerns, beauty goods and pierced jewelry cannot be returned.
Only return underwear and swimwear if the hygiene seal has not been removed.
Shoes must be tried on in a controlled environment.
All tags must be connected to all items.
Customers in the United Kingdom can utilize our pre-paid returns label. Customers in the United Kingdom will be charged £2.50, however you must provide proof of postage in case your item is lost in transit back to Femme Luxe.
If we have proof of delivery, such as GPS tracking, customer signature, or photographic verification of a safe place, we reserve the right not to refund you.
If you lose your postage tracking receipt, we retain the right not to repay you.
Please keep in mind that replacement orders are non-refundable and non-returnable.

Question 2

Does femme luxe provide product exchange?

Accepted Answer

Unfortunately, we are unable to process such trades at this time. This is due to our company's fast-fashion structure, which means that things frequently run out of stock.

You can send your item back to us and place a new order for the item you want. Please place an order for a new item as soon as possible to avoid disappointment and the item selling out. Please follow the instructions outlined in ‘HOW DO I RETURN AN ITEM?' to return an item.

Question 3

What are the contact details of femme luxe in UK?

Accepted Answer

You can visit femme luxe website which is https://femmeluxe.co.uk/ for any product related, payment or other enquiries. 
The physical address details may also be noted: Femme Luxe, 12-14 Midland Street, Manchester, M12 6LB, United Kingdom

Question 4

What is the pricing and payment policy of femme lux website for UK?

Accepted Answer

Kindly note the following points related to femme luxe pricing and payment policy:

The price of the Products will be as indicated on the website. The prices on the website include UK VAT but do not include shipping fees. When placing an order, delivery charges are displayed individually and must be paid in advance.
You must pay using the methods mentioned on the Website, and payment will not be considered complete until we receive cleared money in the amount stated in the order.
Prices are subject to change without notice, however changes will have no impact on orders that have already been processed.
Our site contains a vast number of Products, and despite our best efforts, it is always possible that some of the Products featured on our site are wrongly priced. We will typically verify pricing as part of our dispatch operations, so that if the correct price of a Product is less than our advertised price, We will charge the lesser amount when delivering the Product to you. 
If the correct price of a Product is higher than the price listed on our site, we will generally contact you for instructions before sending the Product, or we will reject your purchase and tell you of the rejection.
Even after we have provided you a Dispatch Confirmation, we are under no duty to supply the Product to you at the incorrect (lower) price if the pricing error is evident and unmistakable and could have been properly recognized by you as a miss-pricing.
All Products must be paid for with a credit or debit card. Visa, Visa Debit, MasterCard, Solo, Maestro, Electron, and Laser Card are among the payment methods we offer. We also accept PayPal payments.
Exchange rate fluctuations may cause the price of imported goods and services to fluctuate. All advertised prices are subject to change.
Per order, only one promotional code may be used. If two codes are successfully applied, only one will be chosen at the end of the process.

Question 5

I want clarification or enquiry for terms and conditions applicable on certain or all products. Where should I contact?

Accepted Answer

Email of care@femmeluxe.co.uk should be contacted with any questions, comments, or requests regarding these terms and conditions or our Products.

Femme Luxe, Noble Trends LTD, 12-14 Midland Street, Ardwick, Manchester, M12 6LB should be also be contacted if you have any issues.

If you are dissatisfied with how we handled a complaint, you may request that it be referred to an alternative dispute resolution (ADR) provider (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes can be filed to the European Commission's Online Dispute Resolution portal (http://ec.europa.eu/dr) for online resolution.

Question 6

I want to use discount codes but I am not sure about the policy of discount codes. Where should I contact?

Accepted Answer

Official Femme Luxe Discount Codes entitle you to an additional percentage off your next online order from www.femmeluxefinery.co.uk (depending on the Discount Code in question). To get your discount, go to your account's 'My Bag' area and click "Apply Coupon," which will allow you to enter the promotional code and apply it to your order.

Discount Codes can only be used once per customer and cannot be combined with any other promotion or offer. They are our property and cannot be transferred. There is no way to pay in cash. 

Sale, beauty, premium, and delivery expenses are not included in discount codes. Employees of Femmeluxefinery.co.uk are not eligible for discount codes or related offers, and we reserve the right to remove them at any moment, as well as deny or restrict any order.

Select the relevant flag in the dropdown currency selection option at the top of the homepage to enable payment in alternative currencies. Our terms and conditions, which may be read at www.femmeluxefinery.co.uk/terms, apply to all purchases.

Question 7

Are there any additional import taxes for products ordered from femme luxe website if I am outside UK?

Accepted Answer

If you order Products from our site for delivery outside of the UK, you may be charged import duties and taxes when the package arrives at the indicated location. Any import tariffs and taxes will be your responsibility to pay. Please keep in mind that we have no control over these fees and can't foresee how much they'll cost. Before placing your order, please contact your local customs office for more information.

Please keep in mind that you must follow all applicable laws and regulations in the location where the products are being shipped. We shall not be held liable if you break any of these laws.

Question 8

Is there any age limit or other legality for purchasing products on femme lux website?

Accepted Answer

By using this website to place a purchase, you guarantee that:

You must be legally capable of entering into binding contracts, make sure to be at least 18 years old, and live in one of the countries where we deliver our products. We ship internationally, but there are some restrictions on the types of orders we accept from certain countries. On our Delivery Information page, you may view these limits to be sure about your product delivery.

Question 9

What is the cancellation policy of orders made through your website?

Accepted Answer

If you are contracting as a consumer, you have seven days from the day you receive the Products to cancel the Contract. If you are an EEA user, you have 14 days to cancel a contract under the terms of the agreement. In this event, in compliance with our Returns Policy, you will receive a full refund of the money paid for the Products.

Question 10

Who operates your website and what is your VAT number?

Accepted Answer

www.femmeluxe.co.uk/ is a site operated by Noble Trends LTD; Company No. 12737810 (“We”). We are registered in England and Wales under company number 12737810 and with our registered office at 12-14 Midland Street, Ardwick, Manchester, M12 6LB.

Our VAT number is 281538587

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