Although unusual, you may have experienced an issue with AliExpress and wish to contact the platform.
You may be wondering if it is feasible to contact a human while avoiding those obnoxious chatbots. Is there an email address for AliExpress? And a phone number that you may call?
In this blog, we'll answer all of your questions and advise you on the best course of action so you don't spend time attempting to contact someone on AliExpress.
How to contact AliExpress?
Contacting them directly is not always simple: there is no AliExpress phone number, and while they do have a contact e-mail, they are not always responsive.
That is why we provide you a couple of solutions.
Using AliExpress' chat
You may be aware that AliExpress offers a chatbot (Eva) that you may engage via their website or the app.
Because it is not a real person answering your questions, but a computer program, you can only obtain automated replies to the website's most commonly asked queries using this chatbot.
Despite the fact that this chatbot is frequently useful in instructing you on how to proceed when it comes to orders not received, disputes, or difficulties with an item obtained... If you have a more specific query, it is unlikely to be of much assistance.
That's why we recommend starting with this discussion and then moving on to the choices below if you don't get anywhere.
Make a phone call
If the chatbot has not been able to solve your problem and you need to contact a person, you can request an AliExpress operator to call you during a specific time range in a few countries: you cannot specify the time or call directly.
Furthermore, in order to arrange one of these calls, you must first choose the order about which you wish to inquire. When the operator calls you, they will already know the details of your order.
The AliExpress customer service phone number is +86-571-88158381. They are available Monday-Friday 9 am-6 pm EST.
However, because this option is relatively new, it is not available in the majority of nations (for now).
Contact us via email
You may also send an email to AEbuyerservice@aliexpress.com describing your issue.
Be patient because it will most likely take them several days to respond. Avoid spamming them by sending the same e-mail over and over, since this will simply overwhelm their system even more.
Contact them on social media
Finally, you may contact them via their social media sites, where they generally respond to some of your questions. Although they are on Facebook and Instagram, we have discovered that they respond more frequently via Twitter and Messenger.
Furthermore, they have a WhatsApp alternative if it is more convenient for you.
From our perspective, there is still much opportunity for development.
While the chatbot might be beneficial in some situations, contacting a human directly on AliExpress is getting increasingly difficult.
Previously, if Eva's chatbot was unable to answer your inquiries, an operator would enter the discussion to assist you. This appears to be no longer possible.
And, given that their other contact options may become rather crowded, AliExpress might consider extending this service with more operators or re-enabling the opportunity to speak with an operator.
No matter what problem you're experiencing with your AliExpress order, rest assured that customer service is here to help. Whether you prefer using the live chat feature on the website or giving them a call, there are plenty of ways to get in touch with someone who can assist you. So next time something goes wrong with your order, don't panic—just follow our simple steps and you'll be back on track in no time.