We hope it never happens, but it is possible that something will go wrong with your AliExpress order. The item you get may be missing components, inoperable, or otherwise faulty. You may receive the incorrect item or your order may not arrive at all.
Fortunately, AliExpress recognizes that mistakes may occur from time to time, and they've set up a procedure to assist you in working with sellers to achieve a reasonable agreement for returning, replacing, or refunding an item.
This blog will teach you all you need to know about how it works and how to utilize it.
What is the return policy on AliExpress?
AliExpress sellers normally have their own return policies, so you'll have to communicate with them directly to arrange returns, replacements, or refunds.
If you are unable to reach a deal with a seller, you can request that AliExpress intervene, and they will make a decision based on the information supplied.
Information about AliExpress returns, replacements, and refunds
The return policy for a specific seller on AliExpress may be found on the information page for every item in their store.
If you have an issue with one of your AliExpress orders, the first thing you should do is contact the seller (or sellers) who sold you the item(s) in question. Try to establish an agreement with them on a sensible solution, and then go from there.
If you cannot reach an agreement, you may initiate a disagreement with that seller (or sellers), which AliExpress will mediate and, if required, resolve.
Your time limit for filing a grievance with an AliExpress seller begins six days after the seller ships (or was scheduled to ship) your purchase or goods.
The period for filing a claim varies according to the delivery method you choose for your transaction.
Returning Items on AliExpress
To return an item to an AliExpress seller, first, contact the seller and figure out the terms of your return, replacement, and/or refund.
If you can't come to an agreement, contact AliExpress and let them make the final decision. Simply apply the appropriate postage to your order and drop it off at a post office.
How to Return an Item on AliExpress
If you're not happy with an item you've received from AliExpress, don't worry! You have 15 days after receiving your item to initiate a return.
To start a return, just go to My Orders and click on the Return & Refund button next to the order you want to return.
Then, follow the instructions on the screen to select a reason for your return and submit your request. Once your request is approved, you'll receive instructions on how to return your item.
When returning an item, be sure to include all original packaging and accessories and use a shipping method that can be tracked so that you can be sure your return arrives safely.
Once your return is received and inspected by the seller, they will process your refund and AliExpress will notify you by email.
Please note that it can take up to 10 business days for your refund to appear in your account.
What If I Don't Have My Order Number?
If you don't have your order number, don't worry! You can still start a return by going to My Orders and selecting the Request a Refund button next to the order you want to return. From there, just follow the instructions on the screen.
Exchanges on AliExpress
In addition to returns, AliExpress also offers exchanges for items that are defective or damaged when received.
To start an exchange, simply go to My Orders and click on the Exchange & Repair button next to the order you want to exchange. Then follow the instructions on the screen to select a reason for your exchange and submit your request. Once your request is approved, you'll receive instructions on how to send back your item and receive a replacement.
All in all, the Ali express return policy is pretty straightforward and easy to use. Whether you're looking to undo a purchase or exchange an item, you have 15 days from receiving your item to initiate a return or exchange through My Orders. Just be sure that when returning an item, it is in its original condition with all packaging and accessories included, and use a shipping method that can provide tracking information so that you can be sure your item arrives safely back at its destination. With the AliExpress return policy, you can buy with confidence knowing that can always return an item if you're not happy with it!