It's fairly unusual for a consumer to pay for an item but then, for whatever reason, change their mind and wish to cancel it. In that instance, what can you do to cancel the order and prevent your supplier from shipping it?
The good news is that AliExpress allows dropshipping suppliers 7 business days to dispatch the parcel to your clients. During this period, you may still cancel the order and receive your money without too much difficulty.
As a result, in this blog, I will discuss how to cancel an Aliexpress order.
Considering why you want to cancel the order?
Before you continue on to how to cancel the order, please make sure you understand why you want to cancel it and that you are being reasonable.
It is not uncommon for Aliexpress sellers to be forced to provide refunds because consumers are dissatisfied with the goods they got. However, I have heard of cases when consumers requested refunds despite the fact that the goods sent were in excellent shape. The merchant must then agree to a partial refund in order to gratify the consumer and keep them from publishing a negative review.
So, keep order cancellation in mind. If your consumers change their minds a few seconds after placing the order and wish to cancel it, you may call the supplier right away, and they will gladly cancel it for you. However, if your consumers want to cancel the purchase after a few days when the goods have already been dispatched, please do not seek a cancellation, since the supplier will not accept the item back.
Common Reasons for Refunds/Returns
There are a few basic reasons for refunds and returns that are acceptable to practically every online merchant.
The goods got differ from the internet description:
If a consumer receives a product that does not match the description, they will return it. This is a serious issue. Typically, the explanation is that the supplier was careless and supplied a faulty product. However, if you altered the product description yourself and generated misleading expectations, you are to blame.
The goods received were damaged:
This is not unusual because Aliexpress products are sent all the way from China to your nation, and damage can occur at any point along the journey. Good suppliers will go above and above to carefully wrap the goods to reduce the chance of damage.
How can I cancel an Aliexpress order?
Before we get into the specifics, bear in mind that your customer can only cancel immediately if the order has not yet been dispatched.
If you have already paid for the order on AliExpress, the cancellation request must first be accepted by your supplier. If an agreement is reached, the supplier will not ship the order and your customer's cash will be reimbursed. They will repay you within 3-15 business days. If the order has already been dispatched by the supplier, there is no way to cancel it, and your customer must accept the order.
Step 1: Log in to your AliExpress account and click on "My Orders."
Step 2: Find the order that you want to cancel and click on "Cancel Order."
Step 3: Select the reason for canceling your order from the drop-down menu.
Step 4: Click "Confirm Cancellation."
You will then see a confirmation message that your cancellation request has been received and is being processed. Once the cancellation is complete, you will receive an email notification.
It is simple to cancel a purchase on Aliexpress, but your consumer must submit their cancellation request at the appropriate time. Otherwise, you will be unable to cancel the purchase, and the things will be dispatched to the clients even if they have been reimbursed.
I hope this blog has given you the knowledge you need to cancel an order on AliExpress.